LACREASA L. WHITFIELD

4285 E.174^TH PLACE

CLEVELAND, OHIO 44128

llcarter@sbcglobal.net

(216) 262-1831

 

 

OBJECTIVEExperienced professional seeking position to utilize my Customer Service and/or

Technical skills.

 

EDUCATIONWooster Business CollegeMedical Receptionist – Certificate                               January 1992 – October 1992                                                                        Cleveland, Ohio                                                                                                               

Shaw High SchoolAccounting – Diploma

September 1987 – June 1991                Cleveland, Ohio

 

EMPLOYMENT

February 2016 toKICHLER LIGHTINGCleveland, Ohio

PresentCustomer Care Representative

Lighting Distributor Company, maintain relationships with showroom dealers, provide

Eta on orders, process orders, returns, provide invoices, provide product information,                                                         check stock, provide backorder status, phone and email communication.

 

 

October 2014 toNATIONWIDE INSURANCECleveland, Ohio

January 2016Customer Service Representative

Answer phone calls, process payments, make changes to insurance policy, explanation

of billing. Email, fax and mail documents, verifying valid insurance to authorized agencies.

 

November 2012 toSAFEGUARD PROPERTIES           Valley View, Ohio

June 2014                                Resolutions Specialist

Property Preservation support, received incoming calls from Mortgage Companies,

Contractors, Mortgagors, Code officers. Handled complaints regarding vacant

Properties, provided solutions, approved and denied bids for repairs.  

 

July 2010 toCATASTROPHE MANAGEMENT SOLUTIONS (CMS)

October 2014First Notice of Loss Representative                                                         Hudson, Ohio

Answered incoming calls for Allstate insurance, opened claims mainly for catastrophes

also opened claims for auto, homeowners and rental insurance. Set appointments for                                                         adjusters to assess damages.             

                                      

INTUIT                                                                                          Highland Hills, Ohio

October 2007 to                      Technical Support Representative 

May 2010                              Provide support for software, handled connectivity, and printing issues. Set up,                                                                        and updated security access for our Clients employees. Added new users, deleted                                                                                      users, and reset passwords. Helped users navigate through software, created security

                                    roles based in security matrix, which included access to security tables, menu items,

                                                and reports.                                   

            

MEMBER SERVICES       Solon, Ohio

December 2006 to                   Pharmacy Technical Support Representative

October 2007                          Received calls from patients, Pharmacists, Nurses and Doctors, regarding prescriptions.                                                                        Made decisions to approve or disapprove prescriptions and refills.                                                                                      

FIRST COMMUNICATIONS      Akron, Ohio

November 2005 toSenior On-Net Provisioner

December 2006Processed orders for on-net services, disconnects, move orders, service change orders,

                                                porting telephone numbers , directory listing, troubleshooting, billing,  loss of lines,

                                                suspended service.